Master Terms and Conditions


BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OF THESE MASTER TERMS AND CONDITIONS (THIS “AGREEMENT”) OR BY EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT OR BY OTHERWISE USING OR ACCESSING THE COMPANY SERVICE (AS DEFINED BELOW) (THE “ACCEPTANCE”), YOU AGREE YOU HAVE READ AND ARE BOUND BY THE TERMS OF THIS AGREEMENT.  IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THIS AGREEMENT, IN WHICH CASE THE TERM “CUSTOMER” WILL REFER TO SUCH ENTITY.  IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THIS AGREEMENT, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE COMPANY SERVICE.  

This Agreement, by and between Customer and Post Hawk, Inc.  (“Company”), is effective as of the date of Acceptance (the “Effective Date”) and governs Customer’s use of Company’s delivery outcome tracking and analytics software-as-a-service platform (the “Company Platform”) and any related software made available by Company to Customer in connection with the Company Platform (“Plug-Ins”, and together with the Company Platform, the “Company Service”), which may include, without limitation, Company’s applications and extensions made available or otherwise enabled via third parties, such as the Chrome Web Store and Shopify (the “Company Partners”).  Company reserves the right to change or modify portions of this Agreement at any time.  If Company does so, it will post the changes on this page and will indicate at the top of this page the date this Agreement was last revised.  Company will also notify Customer, either through the Company Platform user interface, in an email notification or through other reasonable means. Any such changes will become effective no earlier than fourteen (14) days after being posted, except that changes addressing new functions of the Company Service or changes made for legal reasons may become effective immediately. Customer’s continued use of the Company Service after any such changes or modifications become effective constitutes acceptance of such changes or modifications.  Each of Company and Customer may be referred to herein individually as a “Party” or collectively as “Parties”.

1. ACCESS TO COMPANY SERVICE.

1.1 Access to Company Service. 

Upon Customer’s valid payment to Shopify for the Company Service in accordance with the Shopify Payment Processes (as defined below), Company will make the Company Platform available to Customer and permit Customer to register and create a valid Customer account to access and use the Company Platform as permitted under this Agreement (the “Platform Registration”).  Subject to the foregoing and the other terms and conditions of this Agreement, Company hereby grants Customer the limited, non-exclusive, non-transferable, non-sublicenseable right to access and use the Company Platform solely for Customer’s internal business purposes.  Subject to Company’s valid Platform Registration and the terms and conditions of this Agreement, Company hereby grants Customer the limited, non-exclusive, non-transferable, non-sublicensable right and license to download, install and use the Plug-Ins solely in connection with Customer’s use of the Company Platform.  Company will provide Customer with username(s) and initial password(s) pursuant to which Customer may access the Company Platform.  Company will be responsible for any actions taken by parties with access to Company Platform usernames and initial and/or subsequent passwords, and Company agrees not to disclose such usernames and passwords to any third parties (other than employees of Customer).  Customer will inform Company immediately if it discovers that any such username and/or password has been disclosed or made available to a third party.

1.2 License Restrictions and Responsibilities. 

Customer will not use the Company Service for any purpose other than the purposes expressly set forth herein.  Customer may not, directly or indirectly: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Company Service; (b) modify, translate, or create derivative works based on the Company Service; (c) use the Company Service for timesharing or service bureau purposes or otherwise for the benefit of a third party; or (d) remove any proprietary notices or labels.  Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Company Service, including, without limitation, modems, hardware, server, software, operating system, networking, web servers and the like. 

1.3 License to Customer Data. 

Customer hereby grants to Company: a non-exclusive, royalty-free, fully paid up, non-sublicensable (except to Company’s contractors, consultants and service providers), non-transferable (subject to Section 10) right and license to copy, distribute, display, create derivative works of and otherwise use the data or information provided by Customer via the Company Service or otherwise pertaining to Customer and provided to Company by a Company Partner (e.g. Shopify) in accordance with the applicable terms and conditions of such Company Partner (the “Customer Data”), as necessary to perform Company’s obligations under this Agreement and in connection with internally improving and developing Company’s products and services.  In addition, Company may create aggregated and/or anonymized data from the Customer Data, which it may use for Company’s business purposes; provided, that, such aggregated and/or anonymized data will not be disclosed in any manner in which it could be used to identify Customer.  Customer acknowledges and agrees that, upon Customer’s payment to Shopify for the Company Service in accordance with the Shopify Payment Processes, Shopify will release to Company Customer’s contact information and all product ordering, logistics, shipping and related information in connection with Customer’s Shopify.  Likewise, Customer acknowledges and agrees that, upon Customer’s registration and/or use of the Company Service facilitated by other Company Partners, such Company Partners will release to Company the information described by such Company Partners and/or Company for use in accordance with this Agreement.  

1.4 Feedback. 

Customer may from time to time provide suggestions, comments for enhancements or functionality or other feedback (“Feedback”) to Company with respect to the Company Service or Evaluation Services (as defined below).  Company will have full discretion to determine whether or not to proceed with the development of the requested enhancements, new features or functionality.  Customer hereby grants to Company a royalty-free, fully paid up, worldwide, transferable, sublicenseable, irrevocable, perpetual license to (a) copy, distribute, transmit, display, perform, and create derivative works of the Feedback, and (b) use the Feedback and/or any subject matter thereof, including without limitation, the right to develop, manufacture, have manufactured, market, promote, sell, have sold, offer for sale, have offered for sale, import, have imported, rent, provide and/or lease products or services which practice or embody, or are configured for use in practicing, the Feedback and/or any subject matter of the Feedback.

1.5 Evaluation Services. 

From time to time, Customer may be invited to try certain services at no charge for a free trial or evaluation period or if such services are not generally available to customers (collectively, “Evaluation Services”). Evaluation Services will be designated as beta, pilot, evaluation, trial, limited release or the like.  Evaluation Services are for Customer’s internal evaluation purposes only and are provided “as is” without warranty of any kind, and may be subject to additional terms.  Unless otherwise stated, any Evaluation Services trial period will expire sixty (60) days from the trial start date.  Company may discontinue Evaluation Services at any time in its sole discretion and may never make them generally available.  Company will have no liability for any harm or damage arising out of or in connection with any Evaluation Services.

2. OWNERSHIP; RESERVATION OF RIGHTS. 

Customer acknowledges and agrees that, as between the Parties, Company retains all right, title and interest in and to the Company Service and all intellectual property rights therein and thereto.  Company grants no, and reserves any and all, rights other than the rights expressly granted to Customer under this Agreement with respect to the Company Service.  Customer will acquire no right, title, or interest in and to the Company Service other than the limited licensed rights expressly granted under this Agreement.  Notwithstanding the foregoing, Customer retains all right, title and interest in and to the Customer Data.  

3. FEES; PAYMENT TERMS.

3.1 Fees. 

Customer will pay to Company any fees set forth on the Shopify App Enrollment page in accordance with the terms and conditions set forth herein and therein.  Payment obligations are non-cancelable and fees paid are non-refundable.   

3.2 Payment Terms. 

Our billing is handled by Shopify. By using the Shopify marketplace and subscribing to the Company Service, you agree to Shopify’s payment processes and terms and conditions (“Shopify Payment Processes”) and you authorize Shopify to store and continue billing your specified payment method (e.g., credit card) on Company’s behalf.  You represent and warrant that all information that you provide to Shopify or other Company Partner in connection with a purchase or other monetary transaction interaction related to the Company Service is accurate, complete, and current.  COMPANY HEREBY DISCLAIMS ANY AND ALL LIABILITY ARISING FROM OR RELATED TO THE SHOPIFY PAYMENT PROCESSES OR OTHER PAYMENT PROCESSING BY ANY THIRD PARTY.  If at any time we are notified by Shopify or otherwise become aware that you cancelled your subscription to the Company Service or have stopped making payments, Company will terminate Customer’s access to the Company Service at the end of the current subscription period.   

3.3 Net of Taxes. 

All amounts payable by Customer to Company hereunder are exclusive of any sales, use and other taxes or duties, however designated, including without limitation, withholding taxes, royalties, knowhow payments, customs, privilege, excise, sales, use, valueadded and platform taxes (collectively “Taxes”).  Customer will be solely responsible for payment of any Taxes, except for those taxes based on the income of Company.  Customer will not withhold any Taxes from any amounts due Company. 

4. TERM; TERMINATION.

4.1 Term; Termination.

The term of this Agreement will commence on the Effective Date and continue until terminated in accordance with this Agreement.  Either Party may terminate this Agreement, effective as of the end of the current subscription period, by cancelling Customer’s subscription to the Company Platform on Shopify.  In addition, a Party may terminate this Agreement immediately if the other Party breaches any material provision of this Agreement and does not cure such breach within fifteen (15) days after receiving written notice thereof.  

4.2 Effect of Termination. 

In the event that this Agreement expires or is terminated for any reason, all rights with respect to the Company Service will immediately terminate, and Customer will (a) cease use of the Company Platform and Plug-Ins; (b) return to Company or destroy, in Company’ sole discretion, all copies or other embodiments of Company’s Confidential Information; and (c) pay to Company all amounts due and owing under this Agreement.   

4.3 Survival.

Upon termination of this Agreement, all obligations in this Agreement will terminate, provided that Sections 1.2, 1.3, 1.4, 2, 3, 4, 5, 6.2, 7, 8 and 10 will survive. 

 

5. CONFIDENTIALITY. 

5.1 Definition of Confidential information. 

“Confidential Information” means, subject to the exceptions set forth in Section 5.2 hereof, any information or data or materials, regardless of whether it is in tangible form, that is disclosed or otherwise made available by a party (the “Discloser”) to the other party (the “Recipient”) and that (a) the Discloser has marked as confidential or proprietary, or (b) the Discloser identifies as confidential at the time of disclosure with written confirmation within fifteen (15) days of disclosure to the Recipient; provided, however, that reports and/or information related to or regarding the Discloser’s business plans, business methodologies, strategies, technology, specifications, development plans, customers, prospective customers, partners, suppliers billing records, and products or services will be deemed Confidential Information of the Discloser even if not so marked or identified, unless such information is the subject of any of the exceptions set forth in Section 5.2 hereof.  Customer Data that has been aggregated and/or anonymized does not constitute Customer Confidential Information.

5.1 Exceptions to Confidential Information. 

Confidential Information will not include any information which: (a) the Recipient can show by written record was in its possession prior to disclosure by the Discloser hereunder, provided that the Recipient must promptly notify the Discloser of any prior knowledge; (b) appears in issued patents or printed publications in integrated form or which otherwise is or becomes generally known by the public other than through the Recipient’s failure to observe any or all terms and conditions hereof; or (c) subsequent to disclosure to the Recipient by the Discloser, is obtained by the Recipient from a third person who is not subject to any confidentiality obligation in favor of Discloser.  

5.2 Use and Disclosure of Confidential Information. 

The Recipient may only use the Confidential Information for the purpose of performing its obligations and exercising its rights hereunder.  The Recipient must keep secret and will never disclose, publish, divulge, furnish or make accessible to anyone any of the Confidential Information of the Discloser, directly or indirectly, other than furnishing such Confidential Information to (a) the Recipient’s employees who are required to have access to such Confidential Information in connection with the performance of the Recipient’s obligations, or the exercise of the Recipient’s rights, hereunder, and (b) professional advisers (e.g., lawyers and accountants), in each case, during the time that the Recipient is permitted to retain such Confidential Information hereunder; provided that any and all such employees are bound by written agreements or, in the case of professional advisers, ethical duties, respecting the Confidential Information in the manner set forth in this Agreement.  The Recipient will use at least reasonable care and adequate measures to protect the security of the Confidential Information of the Discloser and to ensure that any Confidential Information of the Discloser is not disclosed or otherwise made available to other persons or used in violation of this Agreement.

5.3 Disclosures Required by Law. 

In the event that the Recipient is required by law to make any disclosure of any of the Confidential Information of the Discloser, by subpoena, judicial or administrative order or otherwise, the Recipient will first give written notice of such requirement to the Discloser, and will permit the Discloser to intervene in any relevant proceedings to protect its interests in the Confidential Information, and provide full cooperation and assistance to the Discloser in seeking to obtain such protection.

6. REPRESENTATIONS AND WARRANTIES; DISCLAIMER. 

6.1 Representations and Warranties. 

Each Party represents and warrants to the other Party that (a) such Party has the required power and authority to enter into this Agreement and to perform its obligations hereunder, (b) the execution of this Agreement and performance of its obligations thereunder do not and will not violate any other agreement to which it is a party, and (c) this Agreement constitutes a legal, valid and binding obligation when signed by both Parties.  Company will use commercially reasonable efforts consistent with prevailing industry standards to maintain the Company Platform in a manner which minimizes errors and interruptions.  Notwithstanding the foregoing, the Company Platform may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party providers, or because of other causes beyond Company’s reasonable control, but Company will use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. 

6.2 Disclaimer. 

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE COMPANY SERVICE IS PROVIDED ON AN “AS-IS” BASIS AND COMPANY DISCLAIMS ANY ADDITIONAL REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), OR STATUTORY, AS TO ANY MATTER WHATSOEVER.  COMPANY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, TITLE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE COMPANY SERVICE IS ERROR-FREE OR THAT OPERATION OF THE COMPANY SERVICE WILL BE SECURE OR UNINTERRUPTED.  

7. LIMITATIONS OF LIABILITY.

7.1 Disclaimer of Consequential Damages. 

EXCEPT FOR (A) CUSTOMER’S BREACH OF SECTION 1.2 (LICENSE RESTRICTIONS AND RESPONSIBILITIES) ABOVE AND (B) EITHER PARTY’S BREACH OF SECTION 5 (CONFIDENTIALITY) ABOVE, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY SPECIAL, INDIRECT, RELIANCE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, LOST OR DAMAGED DATA, LOST PROFITS OR LOST REVENUE, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF A PARTY HAS BEEN NOTIFIED OF THE POSSIBILITY THEREOF.  

7.2 General Cap on Liability. 

EXCEPT FOR (A) CUSTOMER’S BREACH OF SECTION 1.2 (LICENSE RESTRICTIONS AND RESPONSIBILITIES) ABOVE, (B) EITHER PARTY’S BREACH OF SECTION 5 (CONFIDENTIALITY) ABOVE, AND (C) LIABILITY ARISING FROM A PARTY’S INDEMNIFICATION OBLIGATIONS SET FORTH IN SECTIONS 8.1 AND 8.2 BELOW, AS APPLICABLE, UNDER NO CIRCUMSTANCES WILL EITHER PARTY’S LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATING TO THIS AGREEMENT (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED THE AGGREGATE FEES PAID AND PAYABLE BY CUSTOMER TO COMPANY UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT PER INCIDENT.  

7.3 Independent Allocations of Risk. 

EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES.  EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT, AND EACH OF THESE PROVISIONS WILL APPLY EVEN IF THEY HAVE FAILED OF THEIR ESSENTIAL PURPOSE.

8. INDEMNIFICATION.

8.1 Indemnification by Company. 

Company will indemnify, defend and hold Customer and the officers, directors, agents, and employees of Customer (“Customer Indemnified Parties”) harmless from settlement amounts and damages, liabilities, penalties, costs and expenses (“Liabilities”) that are payable to any third party by the Customer Indemnified Parties (including reasonable attorneys’ fees) arising from any claim, demand or allegation by a third party that the Company Service infringes any United States copyright (except for claims for which Company is entitled to indemnification under Section 8.2, in which case Company will have no indemnification obligations with respect to such claim). Company will have no liability or obligation under this Section 8.1 with respect to any Liability if such Liability is caused in whole or in part by: (a) modification of the Company Service by any party other than Company; (b) the combination, operation, or use of the Company Service with other product(s), data or services where the Company Service would not by itself be infringing; or (c) unauthorized or improper use of the Company Service.  This Section 8.1 states Company’ entire obligation and Customer’s sole remedies in connection with any claim regarding the intellectual property rights of any third party.

8.2 Indemnification by Customer. 

Customer will indemnify, defend and hold Company and the officers, directors, agents, and employees of Company (“Company Indemnified Parties”) harmless from Liabilities that are payable to any third party by the Company Indemnified Parties (including reasonable attorneys' fees) arising from, directly or indirectly, any claim, demand or allegation by a third party that arises out of or is in connection with (a) any use by Customer of the Company Service in violation of this Agreement, or (b) any Customer Data. 

8.3 Action in Response to Potential Infringement. 

If the use of the Company Service by Customer has become, or in Company’s opinion is likely to become, the subject of any claim of infringement, Company may at its option and expense (a) procure for Customer the right to continue using the Company Service as set forth hereunder; (b) replace or modify the Company Service to make it non-infringing so long as the Company Service has at least equivalent functionality; (c) substitute an equivalent for the Company Service or (d) if options (a)-(c) are not reasonably practicable, terminate this Agreement.

8.4 Indemnification Procedure.

If a Customer Indemnified Party or a Company Indemnified Party (each, an “Indemnified Party”) becomes aware of any matter it believes it should be indemnified under Section 8.1 or Section 8.2, as applicable, involving any claim, action, suit, investigation, arbitration or other proceeding against the Indemnified Party by any third party (each an “Action”), the Indemnified Party will give the other Party (the “Indemnifying Party”) prompt written notice of such Action.  The Indemnified Party will cooperate, at the expense of the Indemnifying Party, with the Indemnifying Party and its counsel in the defense and the Indemnified Party will have the right to participate fully, at its own expense, in the defense of such Action with counsel of its own choosing.  Any compromise or settlement of an Action will require the prior written consent of both Parties hereunder, such consent not to be unreasonably withheld or delayed.

9. GOVERNMENT MATTERS. 

Customer may not remove or export from the United States or allow the export or re-export of the Company Service or any component thereof, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority.  As defined in FAR section 2.101, the Company Service (including the software, documentation and data related thereto) are “commercial items” and according to DFAR section 252.2277014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.”  Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be prohibited except to the extent expressly permitted by the terms of this Agreement.

10. GENERAL. 

The terms and conditions of this Agreement are severable.  If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.  Neither Party may assign this Agreement without the other Party’s prior written consent; provided, that, either Party may assign this Agreement without such consent to an affiliate or to a successor to all or substantially all of the business or assets to which this Agreement relates, whether by sale of stock, sale of assets, merger, reorganization or otherwise.  Any assignment or attempted assignment by either Party in violation of the foregoing will be null and void.  Subject to the foregoing, this Agreement will be binding on the Parties and their successors and assigns. Both Parties agree that this Agreement and any Order Form are the complete and exclusive statement of the mutual understanding of the Parties and supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both Parties, except as otherwise provided herein.  To the extent of any conflict or inconsistency between the provisions in the body of this Agreement and the Order Form, the terms of this Agreement will prevail, unless the Order Form expressly amends a provision in this Agreement.  No agency, partnership, joint venture, or employment is created as a result of this Agreement and a Party does not have any authority of any kind to bind the other Party in any respect whatsoever.  Using the YouTube content means users are agreeing to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms).  All notices under this Agreement will be in writing and sent to the recipient’s address set forth above and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.  Each Party will be excused from performance for any period during which, and to the extent that, it is prevented from performing any obligation or service, in whole or in part, as a result of a cause beyond its reasonable control and without its fault or negligence, including, but not limited to, acts of God, acts of war, epidemics, fire, communication line failures, power failures, earthquakes, floods, blizzard, or other natural disasters (but excluding failure caused by a Party's financial condition or any internal labor problems (including strikes, lockouts, work stoppages or slowdowns, or the threat thereof)) (a “Force Majeure Event”).  Delays in performing obligations due to a Force Majeure Event will automatically extend the deadline for performing such obligations for a period equal to the duration of such Force Majeure Event.  Except as otherwise agreed upon by the Parties in writing, in the event such non-performance continues for a period of thirty (30) days or more, either Party may terminate this Agreement by giving written notice thereof to the other Party.  This Agreement will be governed by the laws of the State of New York without regard to its conflict of laws provisions.  For all disputes relating to this Agreement, each Party submits to the exclusive jurisdiction of  the state and federal courts located in New York, New York and waives any jurisdictional, venue, or inconvenient forum objections to such courts.   Customer acknowledges that any unauthorized use of the Company Service will cause irreparable harm and injury to Company for which there is no adequate remedy at law.  In addition to all other remedies available under this Agreement, at law or in equity, Customer further agrees that Company will be entitled to injunctive relief in the event Customer uses the Company Service in violation of the limited rights granted herein or uses the Company Service in any way not expressly permitted by this Agreement.  Failure by either Party to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision.